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Category: Money

Verizon Refunds 15 Million Customers

Written on October 04, 2010 by B Waldorf

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Verizon recently faced complaints from 15 million customer about a service that should be free of charge. In return, the company is giving out $50 million worth of refunds to affected customers.

realized that 15 million customers had filed charges against a data network use that should be free. The refund ranges from $3-$6 but some will receive more than that.

Don’t get too excited when you receive your bill with a check, it’s just your refund and not anything else. According to Verizon Deputy General Counsel Mary Coyne, these charges were due to the services that should be free of charge. All the will be received by who those didn’t acquire a .

According to The Wall Street Journal, a total of $50 million refunds will be issued.

Here’s the complete statement from Verizon on the issue:

values our customer relationships and we always want to do the right thing for our customers.

In October and November, we are notifying about 15 million customers, through their regular bill messages, that we are applying credits to their accounts due to mistaken past data charges. We will mail former customers refund checks. In most cases, these credits are in the $2 to $6 range; some will receive larger credits or refunds.

As we reviewed customer accounts, we discovered that over the past several years approximately 15 million customers who did not have data plans were billed for data sessions on their phones that they did not initiate. These customers would normally have been billed at the standard rate of $1.99 per megabyte for any data they chose to access from their phones. The majority of the data sessions involved minor data exchanges caused by software built into their phones; others involved accessing the web, which should not have incurred charges. We have addressed these issues to avoid unintended data charges in the future.”

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