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Category: Tech Uncategorized

AT&T, Sprint, Samsung and T-mobile confirm use of Carrier IQ

Written on December 02, 2011 by Chris Martin

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Know which mobile carriers and handset makers use Carrier IQ 'rootkit'

If IQ and the controversies surrounding it are starting to bother you, then it might be best to keep an eye out and start learning more about it. It’s only natural if you’re starting to feel a little creeped out for something that could monitor almost every action you perform with your mobile device and comes pre-installed in more than 141 million handsets worldwide.

It wasn’t that long before the news broke out about , a mobile logging software and the privacy issues that surround it and now people are starting to get alarmed while major companies have already started to keep their hands clean by addressing the issue.

Folks at Engadget have decided to keep you on the loop and made a rundown on the most recent statements released by major handset carriers and manufacturers:


“We stopped supporting Carrier IQ with 5 in most of our products and will remove it completely in a future software update. With any diagnostic data sent to Apple, customers must actively opt-in to share this information, and if they do, the data is sent in an anonymous and encrypted form and does not include any personal information. We never recorded keystrokes, messages or any other personal information for diagnostic data and have no plans to ever do so.”


“In-line with our privacy policy, we solely use CIQ software data to improve wireless network and service performance.”


“Bell doesn’t install or support Carrier IQ or similar programs. You may want to connect with the device manufacturers for the industry-wide perspective.”


“Carrier IQ is not on any of our devices.”

Google, who have already announced that its Nexus phones and Xoom tablet do not include Carrier IQ software:

“We do not have an affiliation with Carrier IQ. Android is an open source effort and we do not control how carriers or OEMs customize their devices.”


“HP does not install nor authorize its partners to embed Carrier IQ on its webOS devices.”


“HTC, like most manufacturers, has an opt-in error reporting function built in to our devices. If your phone experiences an error, you have the option of ‘Telling HTC’ so we can make improvements to our phones. Details about this are in our privacy policy on each device and in order for data to be collected, you have to opt-in. If you do opt-in, we protect your privacy by de-identifying and encrypting the data. HTC is committed to protecting your privacy and that means a commitment to clear opt-in/opt-out as the standard for collecting any information we need to serve you better.

Carrier IQ is required on devices by a number of U.S carriers so if consumers or media have any questions about the practices relating to, or data collected by, Carrier IQ we’d advise them to contact their carrier. It is important to note that HTC is not a customer or partner of Carrier IQ and does not receive data from the application, the company, or carriers that partner with Carrier IQ. HTC is investigating the option to allow consumers to opt-out of data collection by the Carrier IQ application.”


“Since people are asking — Windows Phones don’t have Carrier IQ on them either.”


“Nokia is aware of inaccurate reports which state that software from Carrier IQ has been found on Nokia devices. Carrier IQ does not ship products for any Nokia devices, so these reports are wrong.”


“RIM does not pre-install the Carrier IQ app on BlackBerry smartphones or authorize its carrier partners to install the Carrier IQ app before sales or distribution… RIM also did not develop or commission the development of the Carrier IQ application, and has no involvement in the testing, promotion, or distribution of the app.”


“Hi all. I’m happy to confirm that we have investigated and Carrier IQ is NOT on any of our devices.”

Samsung, admits use of Carrier IQ for certain handsets:

“Some Samsung mobile phones do include Carrier IQ, but it’s very important to note that it’s up to the carrier to request that Samsung include that software on devices. One other important point is that Samsung does not receive any consumer user information from the phones that are equipped with Carrier IQ.”


“Carrier IQ provides information that allows Sprint, and other carriers that use it, to analyze our network performance and identify where we should be improving service. We also use the data to understand device performance so we can figure out when issues are occurring. We collect enough information to understand the customer experience with devices on our network and how to address any connection problems, but we do not and cannot look at the contents of messages, photos, videos, etc., using this tool. The information collected is not sold and we don’t provide a direct feed of this data to anyone outside of Sprint.

Sprint is well known for our serious commitment to respecting and protecting the privacy and security of each customer’s personally identifiable information and other customer data. A key element of this involves communicating with our customers about our information privacy practices. The Sprint privacy policy makes it clear we collect information that includes how a device is functioning and how it is being used. Carrier IQ is an integral part of the Sprint service. Sprint uses Carrier IQ to help maintain our network performance.”


“T-Mobile utilizes the Carrier IQ diagnostic tool to troubleshoot device and network performance with the goal of enhancing network reliability and our customers’ experience. T-Mobile does not use this diagnostic tool to obtain the content of text, email or voice messages, or the specific destinations of a customers’ internet activity, nor is the tool used for marketing purposes.”


“To be 100% clear: Carrier IQ is *not* on Verizon Wireless phones.
Motorola didn’t have an official statement, but did mention that Carrier IQ is only pre-loaded as an operator requirement. According to MobileSyrup, Virgin Mobile Canada, Telus and Videotron have also confirmed that Carrier IQ is not loaded on any of their devices.”

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